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DevOps & reliability

Site reliability & platform engineering

Define what reliable means for your service, measure it honestly, and build the platform that sustains it.

  • Embedded team or retainer
  • From USD 30,000
  • Updated

The short answer

Site reliability engineering applies engineering practice to operations. LDelight defines service level objectives with you, instruments them, establishes error budgets, and builds the internal platform and on-call practice that lets a small team run a large system.

Key takeaways

  • SLOs derived from what users actually notice
  • Error budgets that make the reliability-versus-speed trade-off explicit
  • Blameless postmortems with tracked, funded actions
  • Self-service platform so app teams stop filing infrastructure tickets
Site reliability & platform engineering

"Five nines" is a slogan until someone attaches a cost to it. SRE starts by deciding what reliability is worth for each service, then spending exactly that much.

Service level objectives

We work with product and engineering to define SLIs that track user experience — request success rate, latency at the 99th percentile, freshness — and set targets that reflect what the business will actually fund. An error budget follows: when it is spent, reliability work takes priority over features. That single rule ends more circular arguments than any process document.

Platform engineering

Application teams should deploy, observe and debug without filing tickets. We build the golden paths — templates, pipelines, dashboards — that make the safe route the easy one.

What you get out of it

  • Reliability targets everyone has agreed to and can see
  • Incidents resolved faster and recurring less
  • On-call that engineers will actually stay for
  • App teams unblocked from infrastructure queues

Talk to an engineer about Site reliability & platform engineering

A 30-minute scoping call. No slide deck, no obligation — you leave with a written recommendation.

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What's included

  • SLI/SLO definition and instrumentation
  • Error budget policy and reporting
  • Incident response process and on-call rota design
  • Blameless postmortem practice
  • Internal developer platform and golden paths
  • Capacity planning and load testing
  • Chaos and failure-injection exercises
  • Disaster recovery testing

Related services

Let’s scope your next project

Tell us what you are building or what is not working. You will get a technical response from a senior engineer — not a sales script — usually within one business day.

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