Layer Assist
AI receptionist that answers, qualifies and books — text or voice
- From USD 39/month
- 14-day free trial
The short answer
Layer Assist is an AI receptionist for local service businesses. It answers website chat, SMS, WhatsApp and phone calls, answers questions from your own business information, books appointments into your live calendar, and hands anything sensitive to a human with full context.
Key takeaways
- Answers by web chat, SMS, WhatsApp and voice
- Books into your real calendar, not a request queue
- Grounded in your own service and pricing information
- Escalates to a person, with the conversation attached
Most enquiries to a local service business arrive when nobody is available to answer them. The caller who reaches voicemail usually calls the next business on the list — which means your marketing spend is buying leads for a competitor.
Grounded, not improvised
Layer Assist answers from your services, hours, pricing and policies. When it does not know, it says so and offers a callback rather than inventing an answer. That is a configuration choice we do not let you turn off, because a confidently wrong quote is worse than no answer.
Booking, not message-taking
It reads live availability and books the appointment, with confirmation and reminders. Nobody has to call back to confirm.
Knowing when to stop
Complaints, legal or medical specifics, unusual pricing and anything it is unsure about escalate to a person, with the full conversation attached so the customer does not repeat themselves.
Voice
The voice agent answers your existing number in a natural conversation, takes the same actions as the text assistant, and transfers to a human on request — every time, without argument.
What's inside
Text channels
Web chat, SMS and WhatsApp in one conversation thread.
Voice
Answers your existing number naturally and takes real actions.
Live booking
Reads real availability and books — not a request queue.
Escalation
Hands over to a person with the full conversation attached.
Feature list
- Web chat widget
- SMS and WhatsApp
- Inbound voice answering on your existing number
- Grounded answers from your own business information
- Live calendar availability and booking
- Lead qualification against your criteria
- Configurable escalation rules and human handover
- Multi-language support
- Full transcripts against the client record
- After-hours and overflow modes
- Analytics on enquiry type, resolution and booking rate
Layer Assist — frequently asked questions
Yes. The assistant identifies itself at the start of every conversation. Disclosure is required in several jurisdictions, and beyond compliance, callers who are misled tend not to become customers.
It answers only from the business information you provide, and is configured to say it does not know and offer a callback rather than guess. Pricing, legal and clinical questions escalate to a person by default, and that default cannot be disabled.
Always, on request, immediately. It also escalates on its own for complaints, ambiguity or anything outside its configured scope.